Items typically ship within 24 hours from the time we receive your order, but we guarantee items will ship within 48 hours of the time they are received. Orders are fulfilled Monday through Friday. Federal holidays and other closures observed by the USPS will also prevent orders from being shipped.
We apologize if your order didn't work out! You have 14 days from when you receive your order to return/exchange your item(s). All items must be unopened/unused. For sanitation reasons, we are not able to refund any items that have been opened. Your refund (minus shipping) will be issued as soon as we receive your returned product. Please allow up to 5 business days for the refund to apply back to your original payment method. If the item was damaged or incorrect, the shipping costs will also be refunded. Please let us know if you have any questions regarding this information at firstname.lastname@example.org. We are here to make your experience the best we can!